Kenya
Nigeria
Benin
Burkina Faso
Cameroon
Tchad
RDC
Cote d'ivoire
Gabon
Ghana
Guinea
Liberia
Moçambique
Senegal
Sierra Leone
Tanzania
Uganda
Zambia
France
America
Mali
UK
Foundation
UAE
France
Leadership
The Group is led by a Board comprising a Chairman, independent Non-Executive Directors and Executive Directors.
Management
The Executive Leadership team of UBA Bank Kenya is made up of a crop of seasoned and industry-recognized professionals, with diverse (but complementary) skills in various backgrounds, as well as depth of experience (garnered from national and international institutions). Over the years, these executives have brought their knowledge, experience and leadership to bear on the development and delivery of solutions (through products and services) to meet the needs of our customers and, in the process, contributing to sustaining the performance of the bank till date.
Chairman Board of Directors
George Otieno
George Otieno holds a Master of Business Administration from the University of Lagos and is a Fellow of the Chartered Insurance Institute, London.
He currently serves on several boards as a Non-Executive Director among them Capex Life Assurance Kenya, WAICA Re Kenya, and CITI TRUST Holdings in Nigeria. He served as CEO of the African Trade Insurance Agency from 2010 to 2019. Between 1988 and 2010 he held various positions with Africa Re such as Regional Director West Africa, Director of Operations both in Lagos, Regional Director East & Southern Africa in Nairobi, and Reinsurance Manager at Pan Africa Insurance from 1981 to 1984. He is currently the Chairman of Afrisure Risk Limited a risk management consultancy firm.
George is passionate about the insurance sector particularly on trade, investment, and political risks.
Non-Executive Director
Jacqueline Muka
Ms. Jacqueline Muka holds a Master of Science degree in Management from Stanford University and a Bachelor of Commerce (Accounting major) degree from the University of Nairobi. She is a Certified Public Accountant of Kenya (CPAK) and a member of the Institute of Certified Public Accountants of Kenya (ICPAK). She is also a member of the Institute of Directors (Kenya).
Jacqueline is an independent consultant, working primarily in institutional management, financial management and governance. She previously served as Financial Controller and thereafter as Finance Director at The Nairobi Hospital. Prior to that she was the CEO at the Institute of Directors (Kenya). Before that, Ms. Muka was at the Centre for African Family Studies (CAFS) where, over a span of 17 years, she held various positions and built extensive leadership experience. At CAFS she rose from Budget Controller, to Finance Officer, Senior Finance Officer and Head of Finance and Administration, Deputy Director and finally to the position of (Executive) Director where she oversaw strategic planning and general management of the Centre. Jacqueline started out her professional career as an auditor with Deloitte.
Ms. Muka currently sits on the Board of the Institute of Directors (Kenya) as well as the Board of African Corporate Governance Network.
Non-Executive Director
Kenneth Orji
Mr. Orji was educated at the University of Ibadan, Nigeria where he was a J. F. Kennedy Scholar, having emerged national first place winner of the John F. Kennedy Memorial Essay Contest, organized by the US Government. He graduated with BSc Hons. and was awarded the Sir James Robertson Prize and Medal for Outstanding Performance in Economics. He also obtained MSc Accounting and Finance from London School of Economics and attended Harvard Business School (Program for Management Development).
Mr. Orji has over 33 years’ experience, primarily in banking and finance, human capital development, consulting and advisory services. He began his banking career at International Merchant Bank Limited, Nigeria (the affiliate of First National Bank of Chicago). He then moved to Diamond Bank Limited where he was General Manager and Head of Divisions responsible for Corporate Banking, Commercial and Consumer Banking, Treasury, Investment Banking, Energy Unit, Project Finance, Public Sector, Private Banking, Strategic Planning, Financial Control, Risk Management, and Systems/Technology. He contributed to major innovations in the Nigerian banking industry and was involved in national policy development as a pioneer member of the Nigerian Economic Summit Group and the Technical Committee of Nigeria’s Vision 2010 project.
Mr. Orji is currently Chairman/CEO of Centennial Capital Limited and Director of several companies
Non-Executive Director
Ebele Ogbue
Ebele holds a B.Sc (Honours) degree in Accounting from the University of Lagos and an MBA (IT and Management) from CASS Business School, London.
His professional career started at Price Waterhouse in 1991, before his foray into banking, where he has spent the last two decades working at international banks such as Citibank and Standard Chartered Bank, before joining UBA in 2004. His banking experience spans various areas of banking from Asset Based Finance to Core Corporate Banking and Trade Finance.
Prior to his current role, he was Regional CEO, East & Southern Africa, MD/CEO, UBA Capital Europe Limited, and the pioneer MD/CEO, UBA Liberia.
Non-Executive Director
Moses Obonyo
Moses Obonyo holds a Master of Laws (LLM) from Strathmore University, an Executive MBA from United States International University/Columbia University, a Post Graduate Diploma from the Kenya School of Law, and a Bachelor of Laws (LLB) from the University of Nairobi. He is a member of the Institute of Certified Secretaries.
He is currently the Managing Partner of Buyuka Obonyo Advocates. He serves as Chairman of Old Mutual Life Assurance Company Limited, an Independent Director in the UAP Old Mutual Group in East Africa, Ghana Reinsurance (Kenya) Limited, and UAP Insurance Tanzania Limited. He is the immediate Chairman of the Tax Appeals Tribunal, Coast Provincial General Hospital, and served as Director of the Insurance Regulatory Authority of Kenya (IRA) among others.
Moses is passionate about governance. His value offer is sharing knowledge on governance, risk strategies, international finance law, and regulation.
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Managing Director/Chief Executive Officer Managing Director/Chief Executive Officer
Mary Mulili
About:
With over two decades of unparalleled experience in the banking sector, Ms. Mary Mulili is a distinguished professional known for her expertise and leadership. Her journey in the financial industry has traversed various domains including Corporate, Commercial, Public sector, Institutional banking, SME, Retail and digital banking. Ms. Mulili’s commitment to providing comprehensive business advisory services and innovative solutions has earned her recognition among customers and key stakeholders alike.
Current Roles:
Ms. Mary Mulili has been appointed as the MD/CEO, UBA Kenya Bank Limited. Prior to this, she held the position of Executive Director for the institution. Alongside her previous role, Mary also occupies influential positions as a Commissioner at the Kenya Meat Commission, where she chairs the Audit Committee. Additionally, she is a dedicated Board Member of KAWBO (Kenya Association of Women Business Owners) and serves as the Vice Chair at the International Chamber of Commerce Kenya’s Banking Commission.
Professional Journey:
In recent years, Ms. Mulili has held pivotal Executive and Senior roles in Commercial banking with esteemed institutions such as Bank Of Africa – BMCE Group, GTBank, and KCB. Her contributions to the industry have been acknowledged with the prestigious Head of State’s Commendation, a testament to her exceptional service to the nation.
Educational Background:
Ms. Mulili’s academic prowess is reflected in her qualifications. She holds an MBA in Finance, a Bachelor’s degree in Education with a focus on Accounting and Economics, and a diploma in Business Management. Committed to continuous growth, she has actively participated in various leadership programs, enhancing her skills and knowledge.
Philanthropy and Community Engagement:
Beyond her professional endeavors, Ms. Mulili is deeply involved in charitable initiatives. She is a member of Rotary, TCM Foundation, WECREATE, and Junior Achievement, reflecting her commitment to giving back to the community and fostering positive change. Ms. Mary Mulili’s dedication, expertise, and commitment to excellence have positioned her as a respected figure in the banking industry and a catalyst for positive change in the Banking sector.
Executive Director Executive Director
Joseph Adedotun
About:
Mr. Joseph Adedotun brings over 19 years of distinguished experience in the banking sector, where he has earned a reputation for strategic leadership and excellence in business development, relationship management, and operational efficiency. His career spans corporate, commercial, and retail banking, consistently delivering growth, enhancing service delivery, and fostering long-term client relationships. A results-driven executive with a passion for innovation and team development, Mr. Adedotun is known for transforming business units and achieving sustained performance in dynamic market environments
Current Roles:
Mr. Adedotun currently serves as the Executive Director, Business Development at UBA Kenya Bank Limited, where he leads strategic growth initiatives, drives market expansion, and deepens key client relationships. Prior to this role, he served as Area Manager at UBA Nigeria, overseeing a network of nine branches and delivering strong results in customer experience, operational efficiency, and business performance. His strategic vision and collaborative leadership continue to play a pivotal role in advancing UBA Kenya’s growth and innovation agenda.
Professional Journey:
Mr. Adedotun’s professional trajectory reflects a steady progression through increasingly senior leadership roles within leading financial institutions. His previous roles include Area Manager, Branch Manager, Profit Centre Manager and Team Lead, where he consistently delivered high-impact results across various business portfolios. His track record includes spearheading major product development initiatives, structuring complex credit facilities, leading branch turnaround strategies and establishing high performing teams. Known for his analytical rigor and customer centric approach, he has also contributed significantly to risk management and compliance frameworks within the banking ecosystem.
Educational Background:
Mr. Adedotun holds an MBA in Finance from the University of Lagos and a Bachelor’s degree in Sociology from the University of Ilorin. He is a member of the Nigerian Institute of Management (chartered)and also holds a Diploma in Public Accounting and Auditing. Dedicated to continuous professional development, he has completed several executive programs, including the Advanced Management Programme (AMP) at Lagos Business School, along with specialized certifications in risk analysis, compliance, and leadership development.
Awards and Recognition:
Throughout his career, Mr. Adedotun has received multiple accolades for his exemplary leadership, operational excellence, and innovative approach to performance management, including the prestigious UBA CEO Award. His ability to inspire teams and consistently deliver strategic outcomes has earned him recognition at both regional and organizational levels, solidifying his reputation as a transformative leader in the financial services industry.
Philanthropy and Community Engagement:
Beyond his corporate responsibilities, Mr. Adedotun is passionate about mentorship, leadership development and community engagement. He has led various employee development programs and remains committed to fostering a culture of excellence, inclusion and social responsibility within and outside the workplace.
Chief Finance Officer Chief Finance Officer
William Nyikuli
About:
William Nyikuli is a strategic and results-oriented finance executive with over 15 years of progressive leadership experience across banking, fintech, and social impact sectors. He is recognised for transforming finance functions, strengthening financial governance, and aligning financial strategy with enterprise-wide growth and performance. His leadership spans greenfield setups, business combinations, and multi-jurisdictional group reporting across Africa and global markets.
Current Role:
William serves as the Chief Finance Officer at UBA Kenya Bank Limited, where he oversees strategic financial planning, regulatory compliance, and financial stewardship. He plays a pivotal role in shaping the bank’s growth trajectory through data-led decision-making, enterprise risk oversight, and stakeholder engagement.
Career Highlights:
William has held senior leadership positions at EGM Securities, SBM Bank, Mayfair CIB Bank, GTBank, and One Acre Fund. He has successfully led financial transformations, ERP & Core Banking system implementations (SAP/Oracle/Finacle), mergers and acquisitions, pre-licensing financial operations for new banks, and group-level performance reporting across multiple regions.
Education:
He holds an MBA in Finance and a Bachelor of Commerce (Accounting) from the University of Nairobi. William is a Certified Public Accountant (CPA-K) and has undertaken specialized training in IFRS, Asset & Liability Management, and strategic financial leadership.
Expertise:
Financial strategy and planning, regulatory compliance, group reporting, performance management, risk and controls, mergers & acquisitions, digital finance transformation, and executive stakeholder engagement.
Head Legal & Company Secretary Head Legal & Company Secretary
Micky Matheka
About:
Micky Mutie Matheka is a legal and governance expert with over 15 years of experience in corporate law, litigation, compliance and company secretarial practice. He is known for aligning legal strategy with business goals and building strong relationships with regulators and stakeholders across sectors.
Current Role:
Micky is the Head of Legal and Company Secretary at UBA Kenya Bank Limited. He advises the Board and Executive Management, ensures regulatory compliance, manages legal risk and champions good governance across the Bank.
Career Highlights:
He began his career in litigation at Kipkenda, Lilan & Koech Advocates and has held senior legal roles at Industrial and Commercial Development Corporation, Custody and Registrars Services and East African Breweries Limited (EABL). His work has consistently supported corporate strategy, compliance and risk mitigation.
Education:
He holds a Master of Laws (LL.M) from Nottingham Trent University (UK), a Postgraduate Diploma in Law from the Kenya School of Law and a Bachelor of Laws (LL.B) from Moi University.
Expertise:
Corporate and commercial law, governance, compliance, litigation and company secretarial practice.
Chief Operating Officer Chief Operating Officer
Efeti Lisinge
Efeti Lisinge
About:
With over 15 years of experience in banking operations, Ms. Efeti Lisinge is a seasoned financial services professional known for her operational excellence, leadership and commitment to service efficiency. Throughout her career, she has championed the transformation of banking processes through innovation and technology, leading to streamlined operations, increased productivity and enhanced customer satisfaction. Ms. Lisinge has played a pivotal role in regulatory compliance, risk mitigation and process optimization across various roles in the banking industry.
Current Role:
Ms. Efeti Lisinge currently serves as the Chief Operating Officer (COO) at UBA Kenya Bank Limited. Prior to her appointment, she was Head of Operations at UBA Cameroon, where she led operational strategy and execution across branches and digital platforms. Her tenure was marked by outstanding service delivery, regulatory compliance and the successful implementation of customer-centric operational frameworks.
Professional Journey:
Ms. Lisinge began her banking career at Union Bank of Cameroon as a Customer Service Officer and later joined UBA Cameroon, where she rose through the ranks in various roles including Head Office Clearing, Head Office Operations Support, Accounts Payable Officer and Head Office Operations Lead. Her leadership as Head of Operations from 2022 to 2024 was instrumental in achieving high customer engagement ratings, ATM uptime and improved transaction success rates. She is highly regarded for her ability to lead teams, drive service improvement and ensure compliance with operational standards.
Educational Background:
Ms. Lisinge holds a Graduate Diploma in Management from Anglia Ruskin University (UK), a Diploma in Business Management and Administration/Sales and Marketing from the College of Professional Management (UK), and foundational qualifications including GCE A’Level and O’Level. She has also completed a Certificate in Digital Money from the Digital Frontiers Institute and Fletcher School, reflecting her commitment to staying at the forefront of digital finance.
Skills and Expertise:
- Banking Operations Management
- Process Optimization & Risk Mitigation
- Customer Experience Enhancement
- Regulatory Compliance & Audit Controls
- Digital Banking Support and Platform Integration
- Cross-functional Team Leadership
Languages:
Ms. Lisinge is fluent in both English and French, enabling her to work effectively in diverse, multicultural environments.
Community & Personal Interests:
Outside of her professional responsibilities, Ms. Lisinge is passionate about community engagement, enjoys traveling, exercising, and spending quality time with her family. Her dedication, operational acumen, and forward-thinking leadership continue to make her a valuable asset in UBA Group’s mission to deliver excellence across Africa.
Country Head Human Resources
Country Head Human Resources
Peter Kabuga
About:
With over 15 years of comprehensive HR experience, Kabuga is a passionate and driven People and Culture professional dedicated to developing innovative & strategic HR solutions. His career is defined by a commitment to cultivating high-performing, collaborative team cultures and fostering environments where individuals can thrive and reach their full potential.
Currently the Country Head of Human Resources at UBA Bank Kenya Limited, he is focused on crafting and implementing HR strategies that directly fuel business growth and long-term vision. He is deeply invested in building a thriving workplace where employees are engaged, motivated, and aligned with the Bank’s strategic objectives. His expertise spans a wide range of HR functions, including talent management, learning and development, organizational design, performance management, process automation, and HR process improvement.
Kabuga is an active professional member of IHRM (K) and continuously seeks to build skills and competencies within organizations. I believe in empowering employees through training and development programs , and fostering a performance-based culture.
Kabuga has held similar roles at CIB Kenya, NCBA Group, Bank of Africa, Kenya Orient Insurance, Credit Bank and Family Bank. He has led major HR system implementations in various organizations he has worked with in line with his passion to automate processes and offer seamless HR Services.
Education:
Peter holds a BA in Human Resources Management from Kenyatta University and the professional certification Higher National Diploma from IHRM. He is currently pursuing an MBA at USIU-A and is a certified member of IHRM.
Social Involvement:
Outside of his professional life, Peter is deeply committed to social causes, particularly those supporting environmental conservation, education, and health. He is also a strong advocate for wellness, frequently participating in local marathons that benefit various charitable initiatives.
Regional & Country Head, Customer Experience ESA Regional & Country Head, Customer Experience ESA
Naima Mwawasi
Profile Overview:
Naima is a seasoned Customer Experience Professional with over two decades of hands-on experience in service delivery excellence. With a solid background of 16 years in Emirates Airlines’ Service Delivery department and 5 years as a CX consultant, Naima brings a wealth of expertise in leadership management, problem-solving, and decision-making. She excels in monitoring and evaluating operational performance, driving initiatives to enhance results across diverse organizational landscapes.
Education and Certifications:
Naima’s academic achievements include a Global MBA in International Business from the London School of Business and Finance. She holds a Bachelor’s and an Associate Degree in Business Administration from California Miramar University. Naima’s commitment to continuous professional development is evident through her participation in various training programs, particularly in leadership, business execution, decision-making, and service delivery during her tenure at Emirates Airlines.
Professional Journey:
Throughout her career, Naima has successfully navigated through leadership and consultancy roles, honing her expertise in business transformation in the ethos of customer experience. She has contributed to the transformation of organizations across diverse sectors, including airline, finance, banking, healthcare, manufacturing, and hospitality. Active in professional bodies like the Institute of Customer Experience (ICX) in Kenya, Women In CX (WICX), and the Customer Experience Professional Association (CXPA), Naima upholds industry standards, contributing significantly to organizational success and fostering enduring customer relationships worldwide.
Current Role and Responsibilities:
Currently, Naima harnesses her extensive expertise by championing our Customer First Philosophy and fostering a positive culture throughout our Eastern and Southern African region. She is deeply committed to advancing the group’s customer experience goals and objectives, aiming to elevate the brand’s Net Promoter Score (NPS) to world-class standards. Naima diligently monitors and evaluates service delivery across subsidiaries to ensure consistency, standardization, and exceptional experiences across all touchpoints.
Head Marketing and Corporate Communication
Head Marketing and Corporate Communication
Catherine Awuor
About:
Catherine Awuor is a marketing and communications executive with over 10 years of experience driving brand visibility, stakeholder engagement and strategic communication. Known for her leadership in integrated communications, impactful storytelling and advancing social impact initiatives, she brings a unique blend of creativity, strategy and sustainability to corporate branding and public relations.
Current Role:
Catherine is the Head of Marketing and Corporate Communication at UBA Kenya Bank Limited. She leads brand strategy, stakeholder engagement, media relations and sustainability communications, aligning marketing initiatives with business goals and social impact.
Career Highlights:
Catherine has held senior roles at Adrian Group, Bank of Africa Kenya, Safaricom and Kenya Airways, where she led impactful brand campaigns, launched award-winning CSR initiatives and managed stakeholder engagements. At UBA Kenya, she spearheaded the bank’s 15-year anniversary campaign and launched the inaugural Braille account opening initiative for visually impaired persons, a first in the Kenyan Banking industry. Under her leadership, the Bank has attained various awards such as the Mentorship and Networking: Banking on Women Awards 2024, Excellence in Diversity and Inclusion award 2025, Excellent in Payments 2025 Award – Connected Banking Summit.
Education:
She is currently pursuing an MBA in Strategic Management at Kenyatta University and holds a Professional Diploma in Public Relations from the Chartered Institute of Public Relations (UK), attained a mini MBA in Brand Management from the Beloved Brands Inc. Catherine also has a Bachelor of Arts in Sociology from Egerton University and multiple certifications in sustainability, digital marketing and project management.
Expertise:
Strategic communications, brand development, thought leadership, crisis communication, stakeholder engagement, sustainability reporting, digital marketing and social impact storytelling.
Head Internal Audit
Head Internal Audit
Robert Chirchir
Profile Overview:
Robert Chirchir is a seasoned audit and assurance professional with over 16 years of extensive experience in financial oversight and risk management. His expertise encompasses audit, risk management, compliance, and project management, making him a versatile asset in navigating complex financial landscapes. With a solid educational foundation and a wealth of professional certifications, Robert brings a comprehensive skill set to every endeavor.
Education and Certifications:
Robert earned his Master of Business Administration (MBA) from the University of Nairobi, complementing his Bachelor of Commerce degree from Kenyatta University. He is a distinguished Certified Public Accountant (CPA) and holds memberships with reputable professional bodies, including the Institute of Certified Public Accountants of Kenya (ICPAK), the Institute of Internal Auditors, and ISACA. Robert’s commitment to continuous learning is evident through his participation in numerous professional and leadership development programs.
Professional Journey:
Robert’s career trajectory is marked by leadership and managerial roles that have shaped his expertise. He previously served in various pivotal positions within the KCB Group, where he demonstrated exceptional leadership as the Senior Audit Manager overseeing Kenya and Group Subsidiaries. His contributions were instrumental in bolstering financial integrity and operational efficiency within the organization.
Current Role and Responsibilities:
Presently, Robert holds the esteemed position of Country Head of Internal Audit at UBA Kenya Limited. In this capacity, he leads the Internal Audit and Assurance function, upholding the highest standards of compliance and operational integrity. Robert’s strategic oversight ensures that UBA Kenya Limited operates within regulatory frameworks while mitigating risks and optimizing performance. His dynamic leadership and proficiency in navigating complex financial environments continue to drive organizational excellence and foster sustainable growth.
Country Head Internal Control Country Head Internal Control
Samuel Falade
Samuel Falade is a highly qualified finance professional with a diverse and accomplished background. He holds a Bachelor’s degree in Accounting from the University of Jos, Nigeria, and is an associate of the Institute of Chartered Accountants of Nigeria. Furthering his education, he earned his MBA from Obafemi Awolowo University, Ile-Ife, and is also a Certified Information System Auditor (CISA).
Professional Journey:
Samuel embarked on his banking career in 1997 with UBA and later joined Standard Trust Bank in 2002. However, the merger between UBA and Standard Trust Bank in 2005 brought him back into the UBA family. Over the years, he has held various key positions, including Teller, Cash Officer, Customer Service Manager, Internal Control Officer, Head of Compliance Monitoring Team, and, most recently, as the Regional Controller for Northwest and Northeast Nigeria, overseeing operations in over 60 branches. Samuel’s expertise has transcended borders; he has conducted numerous staff training sessions across UBA Africa countries, including Burkina Faso, Sierra Leone, Senegal, Cameroon, Nigeria, and Uganda.
Current Role:
Presently, Samuel serves as the Country Head of Internal Control in Kenya. In this role, he spearheads the Internal Control and Assurance function for UBA Kenya Limited, ensuring the highest standards of compliance and operational integrity within the organization.
Head, Remittances, Digital & Transactional Banking Head, Remittances, Digital & Transactional Banking
Caleb Gakunju
Caleb Gakunju
About:
Caleb S. Gakunju is a digital banking and payments expert with over 20 years of experience in financial technology, payment systems and channel management. He is known for driving innovation, leading high-impact digital transformation projects and delivering sustainable value in the banking sector across Africa.Current Role:
Caleb is the Regional Head of Digital Banking at UBA Kenya Bank Limited. He oversees digital and transactional banking strategies across East and Southern Africa, leading product innovation, execution and regional alignment in remittances and electronic payments.Career Highlights:
He has held senior leadership roles at Bank of Kigali, I&M Bank, Equity Bank and Kenswitch. His work has included successful core banking and card system migrations, launching new digital products, improving service uptime and growing non-funded income across channels. He has received industry recognition, including a Mastercard award for MPGS growth in East Africa.Education:
Caleb holds a Bachelor of Science in Computer Science from the University of Nairobi and a Diploma in Information Management Systems (IMIS) from Strathmore University.Expertise:
Digital banking, payment systems, card issuing and acquiring, project management, systems integration, regulatory compliance and fintech strategy.
Head of Compliance Head of Compliance
John Oganda
John is an experienced Risk, Compliance, Regulatory, and AML/CFT Risk professional with over 10 years in the banking profession. Other areas of specialty include Banking Operations, Finance, and Enterprise-Wide Risk Management.
He holds a B.A degree from Egerton University and is currently pursuing an MBA from the University of South Wales. He is Certified in Risk & Information Systems Control (CRISC), Certified Information System Auditor (CISA), and Certified Operational Risk PR actioner by Chase Cooper faculty of Risk.
Prior to his current role, he had worked with Commercial Bank of Africa (now NCBA) in various capacities including Compliance Manager, Risk & Compliance Officer, and Reconciliation and Revenue Assurance.
We have a diverse but complementary team
Over the years, these executives have brought their knowledge, experience and leadership to bear on the development and delivery of solutions (through products and services) to meet the needs of our customers.
Our People
At UBA, we realise that our people remain our most valuable assets. Our people are our competitive edge in a highly dynamic and competitive banking environment. We have invested in the best performance management systems to ensure our people always have the cutting-edge skills to excel in what they do.
We also have in place financial and non-financial incentive schemes, including a staff recognition scheme to reward our high-performance staff members for excelling in their duties.
Our staff is multicultural, multilingual, and highly diverse in outlook, reflecting the richness and diversity of the 24 countries we operate in. Our people strategy is hinged on always seeking to employ the best people, and creating a conducive environment for them to excel in their work and to delight customers, while providing competitive remuneration and reward systems to retain our best hands.
UBA employees are fondly referred to as the ‘UBA Lions and Lionesses’, reflecting the confidence with which they deliver financial solutions to the bank’s customers.