Profile Overview:  Naima is a seasoned Customer Experience Professional with over two decades of hands-on experience in service delivery excellence. With a solid background of 16 years in Emirates Airlines’ Service Delivery department and 5 years as a CX consultant, Naima brings a wealth of expertise in leadership management, problem-solving, and decision-making. She excels in …

Caleb Gakunju About: Caleb S. Gakunju is a digital banking and payments expert with over 20 years of experience in financial technology, payment systems and channel management. He is known for driving innovation, leading high-impact digital transformation projects and delivering sustainable value in the banking sector across Africa. Current Role: Caleb is the Regional Head …

About: Shalom Onyibe is a cybersecurity and risk management leader with extensive experience in safeguarding financial institutions through innovative security strategies, regulatory alignment and proactive threat management. He is recognised for bridging the gap between cybersecurity, business objectives and regulatory expectations, while building strong relationships with regulators, industry peers and strategic partners across Africa. Current …