Customer Information Update

Keeping your account information up to date helps us serve you better and ensures your account remains active and compliant. 
We kindly request all customers to update their details as part of our ongoing regulatory requirements. 

How to Update Your Information

Step 1:
Click here to download the Customer information Update Form.
Step 2:
Fill in all required details accurately.
(For income, please select from the provided ranges.)
Step 3:
Email the completed scanned form to:
📧 cfckenya@ubagroup.com
Step 4:
Submit supporting documents:
– Valid Identification (National ID/Passport)
– Proof of Address (Utility bill not older than 3 months)
– Updated Personal or business information
– Beneficial owner details (for Business accounts)

Why This Matters

Updating your information helps us:
– Keep you account active.
– Meet regulatory requirements
– Serve you better
 

Your Data Is Safe

Your personal information is protected in line with the Kenya Data Protection Act, 2019.
We ensure your data is secure, confidential and only used for legitimate purposes.
We appreciate your continued trust and cooperation.
 

Need Help?

Our team is ready to assist you.
📞 0711 027 099 
📞 0730 727 099
📧 cfckenya@ubagroup.com
 Or visit your nearest UBA branch or contact your Relationship Manager.